Quick Telehealth reference

Already have an appointment scheduled and want to know how to log into your appointment? Great, you are in the right place.

telehealth step-by-step

1. A few minutes before your appointment, click the link to your online appointment. This link can be found in your client portal. The link will also be emailed to you 48 hours before your appointment and text messaged to you 24 hours before your appointment.

2. The link is unique to each appointment that you have.

solving poor connection problems

Try some of the steps listed below if you are finding that your connection is poor, lagging, or having other quality issues.  

1. High quality connection: position yourself close to Wi-Fi router, have good quality router, use an ethernet cable, have high speed bandwidth, make sure no other parties on the network are eating up the bandwidth.

2. CPU/GPU usage: ensure no high intensity programs are running on the computer and close unnecessary tabs, windows, and programs

3. High quality camera and mic (this is only really relevant for older devices, but can have a noticeable effect).

4. Updated software: your operating system has frequent updates, and for performance reasons it is important to have the most recent update installed.