Telehealth Details
So you’re interested in online counseling but you want to know more? You came to the right place. You’ll find all the information about our telehealth option below.
requirements for telehealth
Telehealth can be a convenient method of accessing counseling. To make sure we are offering effective, high-quality services, we must take some clinical and logistical aspects into consideration and do have some requirements that clients participating in telehealth must meet:
Clinical: Not all situations are appropriate for telehealth. For example, clients who are experiencing crisis may require an in-person visit.
Location: Because of state licensing, providers may only conduct therapy sessions with clients who are physically located in the state of Illinois during all telehealth visits. Our office serves clients anywhere in the state of Illinois via telehealth.
If you are attending your session with another person (partner, child etc…) you may log in on the same device or up to two people can use the same link to log in on different devices.
Technical: You can access your telehealth appointment through the client portal. Additionally, you will receive an email 48 hours prior to your appointment with a direct link to your telehealth appointment. You will also receive a a text message 24 hours before your appointment and again 10 minutes before your appointment with a direct link to your telehealth appointment. This link is unique to each appointment that you have with your therapist.
Connecting to a TElehealth session
Shortly before the time of your appointment, navigate to the online waiting room of your provider through the client portal or the direct link provided to you via email/text. While our counselors make every effort to begin sessions on time, some clinical circumstances do cause delays. If the counselor has not connected with you exactly on time, please accept our apologies and know that your counselor will be with you as soon as possible.
If you are having problems connecting to your provider at the time of your appointment, use the message feature in your client portal to message your provider. If you are still unable to connect with your provider and it is during normal business hours you can contact our administrative offices.